Open/closed for business!

Refinishing specialist works door to door

By Kris Urban

The Arizona Republic

When Bill Lamb refinished a door, he feels he is doing something good for the environment as well as his client.

As the owner of Bill's Door Refinishing Co., Lamb looks at his next job as an opportunity to help save a rain forest.

"Watch the news and you see the demand on the rain forest," Lamb said. "Why place an extra demand on a resource?"

In addition to being good for the environment, refinishing doors is one instance where it is actually cheaper to recycle.

"The cost of refinishing is better than the cost of replacing," he said. "And my doors look better than new."

Lamb owned his own business in Chicago before moving to the Valley nearly 10 years ago.

"I took a vacation out here, and I knew I would move here before the plane landed," Lamb said. "When the plan broke through the clouds, I said I would move here within two years. I moved out here one year and nine months later."

Saving the environment is not what prompted Lamb to launch his business a year ago. After years of job-hopping, primarily as a contract painter, he grew tired of the boom-and-bust cycle of construction work. Hoping to avoid another layoff, he decided to become his own boss.

"The appeal of being self-employed has always been strong," he said.

But why doors?

"Doors are more than just a want, they are a necessity," he explained. "When you sell a house, the first thing a person goes through is the door. It's the initial attraction."

Lamb discovered he needed just a small investment to get started. He bought a truck, which doubles as his office, to haul the needed supplies. To find clients, he used direct marketing, a skill he learned while working for an advertising firm during a hiatus from painting.

He quickly found that Arizona was the perfect place to operate a refinishing business because the climate is especially rough on doors.

"The Arizona heat destroys them," he said. "If it's not direct sunlight or UV (ultra-violet) light, it's the wind that wears down the finish. Varnish protects from heat and UV rays. Varnish is the sacrificing agent"

The same Arizona heat that destroys the doors is also what can make the refinishing process unbearable.

"Many companies want to take your door leaving you with a big hole in the front," Lamb said. "My focus is to refinish the door at your home. I remover the door and set up in the garage. And yes, I do go to a chiropractor."

Because there are three steps to refinishing a door, Lamb, the sole employee of Bill's Door Refinishing Co., will make three trips to the client's location.

Ladies and gentlemen, the doors, Ralph Madsen and Bill Lamb (back work on a project. "I enjoy doing a good job," says Lamb (standing before a finished job, above). "I enjoy working with wood, I enjoy refinishing."

On the first trip, Lamb removes the door from its hinges, strips it to the bare wood and applies the first coat of varnish. On the second and third trips, he hand-applies the second and third coats of varnish while the doors are hanging. The process takes about a week.

 

"We have to allow plenty of drying time," Lamb said. "My Saturdays and Sundays are filled putting on the final coat. That's when you find people home. You've got to leave the door open to let the final coat dry."

If time is any indication, Lamb's business booming. He is booking appointments three weeks in advance, although he's also taking appointments for up to three months out because some customers choose to wait till the hot summer is over.

Lamb averages about five to seven doors a week and relies a lot on word of mouth for business. "I'm building up a reference base with satisfied clients," he said. "I had to jump-start my business through direct marketing, then the referral could kick in. But nothing will run you out of business quicker than a bad reference. You're only as good as your last few doors."

And Lamb enjoys his work.

"The doors look so good when they're done, I get goose bumps," he said.

Although he is based in Apache Junction, Lamb serves clients throughout the Valley. In addition to doors, he refinished banisters, kitchen cabinets, mantles, decks and docks. Lamb can be reached though his e-mail address: drfinco@primenet.com or though an animal-friendly Web site, www.flealess.org which he sponsors.

"I enjoy doing a good job," he said. "I enjoy working with wood, I enjoy refinishing. It's not brain surgery, and it's not going to save the world. But somebody's got to be in charge of it and it might as well be me."

American Dreaming is a weekly feature on independently owned small businesses. To be considered for a profile, please send information to Kerry Fehr-Snyder via fax (497-7978); e-mail (kerryfehr@pri.com): or U.S. mail (106 E. Baseline Road, Mesa, AZ 85210).

 
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